Terms of Service

TushPlug is a marketplace and booking platform based in Nigeria. We connect customers who wish to book beauty, grooming, and related personal-care services with independent service providers ("Providers"). TushPlug is not a salon, spa, or employer of Providers unless we expressly state otherwise in writing.

Contact: support@tushplug.com. Privacy enquiries: privacy@tushplug.com.

You must be at least 18 years old and capable of entering a binding contract under Nigerian law to use the Platform as a customer or Provider.

You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your sign-in method (including email OTP) and for all activity under your account.

The Platform allows you to discover Providers, view their published services, prices, portfolios, and availability, and request or confirm bookings for in-shop or home-service visits where offered.

TushPlug facilitates discovery, scheduling, communications related to bookings, and payment processing where enabled. We do not guarantee the availability of any Provider, time slot, or service.

Unless clearly labelled as a TushPlug-owned service, every service is delivered by an independent Provider. The contract for the service is between you and the Provider. TushPlug is a commercial intermediary, not a party to that service contract.

Providers set their own service descriptions, durations, and prices (in-shop and home-service prices where applicable). TushPlug does not set Provider prices except where we expressly run a promotion and say so in the app.

You may register using email and one-time password (OTP) or other sign-in methods we support. One person may not maintain more than one account for deceptive or abusive purposes.

We may suspend or terminate accounts that violate these Terms, applicable law, or our policies, or that pose risk to users, Providers, or the Platform.

When you submit a booking request, the Provider may accept, decline, or propose changes according to their schedule and policies shown in the app.

You agree to attend at the agreed time, provide accurate visit details (including home address and access instructions for home service), and treat Providers with respect.

Repeated no-shows, harassment, or unsafe conduct may result in account suspension and reporting to authorities where appropriate.

Where in-app payment is offered, you authorise us or our payment partners (such as Paystack or Flutterwave) to charge the total shown at checkout for the selected service and visit type.

Checkout shows the Provider's listed price for your visit type plus a 6% TushPlug processing fee shown before you pay. Providers receive their listed service amount; the processing fee is collected as part of your total payment.

You are responsible for any mobile data, bank, or third-party charges from your financial institution.

Cancellation rules depend on booking status and Provider policies communicated in the app. Pending requests may be cancelled before confirmation where the app allows it.

Refunds, when due, are processed through the original payment method where technically possible and subject to our payment partners' timelines. Chargebacks must be raised in good faith; fraudulent disputes may lead to account closure.

For home visits, you must provide a safe, lawful location and accurate directions. Providers may refuse entry or stop a service if conditions are unsafe or materially different from what was booked.

You are responsible for securing valuables and informing Providers of allergies, sensitivities, or medical conditions relevant to the service where appropriate.

"User Content" means any text, photos, videos, reviews, reactions, job descriptions, inspiration attachments, profile images, chat attachments, and other material you submit or make available through the Platform.

You retain ownership of your User Content. By submitting it, you grant TushPlug a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable licence to host, store, cache, reproduce, adapt (for technical formatting only), publish, display, publicly perform, distribute, and otherwise use your User Content to operate, promote, and improve the Platform for as long as the content remains available and for a reasonable backup or archival period thereafter, unless you delete it or we remove it sooner.

Platform-wide visibility. You understand that photos you upload — including inspiration images attached to job posts, reference photos for bookings, and profile pictures — may be visible to other users across the Platform, not only to one Provider. This helps customers show the style they want and helps Providers understand the service requested.

Inspiration and style discovery. Where enabled, photos may appear in browsable inspiration galleries (for example by category or city) so users can explore hairstyles, nails, grooming, and related looks. Other users may view, like, save, or attach those images as visual references when describing a service — whether booking with the Provider who uploaded the work or with any other Provider they choose.

Provider portfolio photos. If you are a Provider, gallery and portfolio photos you upload may be shown on your public profile. When you enable "Inspiration" for a photo, it may also appear in Platform-wide inspiration experiences as described above.

Your warranties. You represent and warrant that: (a) you own or control all rights in your User Content; (b) it is accurate and not misleading; (c) it does not infringe any third party's copyright, trademark, privacy, or publicity rights; (d) you have obtained any required consent from people identifiable in photos; and (e) it complies with applicable law and our policies.

Prohibited content. Do not upload illegal, harassing, hateful, deceptive (including fake before/after results), or infringing material, or images of minors used inappropriately. We may remove User Content and suspend accounts where we reasonably believe a violation has occurred.

Reviews and reactions. Reviews and portfolio reactions are User Content. We may display them on Provider profiles and elsewhere on the Platform. Reviews must be honest and based on genuine experience.

No obligation to publish. TushPlug is not obligated to host or keep any User Content and may remove or restrict visibility at our discretion.

Moral rights. To the extent permitted by Nigerian law, you consent to our use of User Content without separate attribution beyond what the app displays (such as a Provider business name on portfolio items).

You agree to indemnify TushPlug against claims arising from your User Content, including claims that it infringes third-party rights or lacks required consent.

If you register as a Provider, additional provider terms and onboarding requirements apply. You represent that you hold any licences, permits, or qualifications required for your services in your city and that your listings are accurate.

Providers must honour confirmed bookings, maintain professional standards, and comply with Nigerian consumer protection and tax obligations applicable to their business.

The Platform, TushPlug name, logos, and software are owned by TushPlug or our licensors. You may not copy, reverse engineer, or misuse our brand except as allowed by these Terms.

Provider portfolios and marks remain the property of their respective owners.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

WE DO NOT GUARANTEE THE QUALITY, SAFETY, OR LEGALITY OF SERVICES PERFORMED BY PROVIDERS. YOU USE PROVIDER SERVICES AT YOUR OWN RISK SUBJECT TO YOUR RIGHTS UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED BY NIGERIAN LAW, TUSHPLUG AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM OR ANY PROVIDER SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO TUSHPLUG IN THE THREE (3) MONTHS BEFORE THE EVENT OR (B) TEN THOUSAND NAIRA (₦10,000), EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.

You agree to indemnify and hold TushPlug harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Platform, or dispute with a Provider, except to the extent caused by our gross negligence or wilful misconduct.

You may delete your account at any time in the app under Profile → Settings → Delete account, or by emailing support@tushplug.com from your registered email.

Deletion is permanent. We will remove or anonymise personal data as described in our Privacy Policy, subject to legal retention requirements (for example tax, fraud prevention, or dispute records).

These Terms are governed by the laws of the Federal Republic of Nigeria. Courts in Abuja, Nigeria shall have exclusive jurisdiction, without prejudice to mandatory consumer rights in your place of residence.

Before formal proceedings, please contact support@tushplug.com so we can try to resolve the issue informally within 30 days.

We may update these Terms. We will post the revised version in the app and on this website with a new "Last updated" date. Material changes may be notified by email or in-app notice. Continued use after the effective date constitutes acceptance.