Provider FAQs

TushPlug is a platform that helps customers discover, book, and pay trusted beauty professionals.

Whether you are a:

• Hair stylist
• Braider
• Nail technician
• Makeup artist
• Lash technician
• Barber
• Massage therapist
• Spa professional

TushPlug helps connect you with customers looking for your services.

The earlier you join, the better positioned you will be when customers begin searching for services.

By creating your studio now you can:

• Build your profile early
• Upload your best work
• Verify your account
• Prepare your business
• Be among the first providers visible to customers
• Start strong from day one

Your future customers are coming. Make sure your studio is ready.

Creating your studio now gives you a head start.

Benefits include:

• Build your profile before launch
• Upload your portfolio early
• Add your services and prices
• Verify your identity
• Be among the first providers customers see
• Avoid creating everything later

When the app launches, your studio will already be ready.

Most providers finish the basics in one sitting — usually 10 to 20 minutes for your business profile, first service, and a few portfolio photos.

You can save progress and return anytime. Identity details and availability can be added when you are ready.

No. Sign in with the same email you used before. Your studio, services, and progress are saved to your account.

If you completed setup on the website or in a previous test, you will pick up where you left off.

Yes. On the web you can:

• Create your account
• Add services and pricing
• Upload photos
• Set your area and business details
• Configure availability
• Verify your identity
• Publish your studio

The website is designed to help providers create, publish, and manage their studio from a browser.

Video uploads are supported in the Provider App. Photos you add on the web sync to the same gallery.

Area is extremely important.

TushPlug uses your state and area to:

• Match nearby customers
• Send relevant jobs
• Improve discovery
• Reduce travel distance

Example: Abuja → Wuse. A customer in Wuse is more likely to see providers in Wuse than providers across the city.

Upload photos of your actual work.

Examples:

• Hair stylist → hair photos
• Nail technician → nail photos
• Lash technician → lash photos
• Makeup artist → makeup photos

Customers should immediately understand the services you provide.

Your gallery supports up to 10 items in total.

• Photos: add on the website today
• Videos: up to 3 videos, 60 seconds each (via the Provider App)

Your portfolio should accurately represent the services you provide.

Yes.

You can upload:

• Up to 3 videos
• Maximum 60 seconds each

Videos help customers understand your work and build trust. Show your process, results, and finished work.

Customers can discover you based on:

• Your state
• Your area
• Your category
• Your portfolio
• Your availability
• Your reviews
• Your profile quality

The better your profile, the more likely customers are to choose you.

Providers with the best results typically:

• Upload quality portfolio photos
• Add videos
• Complete verification
• Keep availability updated
• Respond quickly
• Maintain good reviews

A complete profile attracts more customers.

Yes. You can update services, photos, hours, and business details on the web.

You can also use the Provider App with the same account. Web and app changes stay connected to one studio.

Yes. Creating a TushPlug account and setting up your studio is completely free. There are no signup fees, monthly subscriptions, or hidden charges.

TushPlug charges a 6% platform fee only when you successfully complete a paid booking. You choose whether the customer pays that fee on top of your price, or you absorb it from your listed price.

Early providers joining now lock in the current platform fee. Future fees may increase as the platform grows.

You decide when you set up your studio. Most providers pass the 6% fee to the customer so they receive their full menu price. Others absorb it to keep the client-facing price simpler.

Verification helps protect both customers and providers.

Verified providers receive a Verified badge and can earn money on the platform.

Verification helps:

• Build trust
• Reduce fraud
• Improve customer confidence

During web setup we collect your date of birth and government ID type.

Before payouts, we may also ask for:

• Phone verification
• NIN verification
• Bank account verification

This helps confirm your identity and payout information.

Yes. After you create your studio, the provider web portal lets you manage the core parts of your business.

You can review bookings, reply to booking messages, respond to jobs, update services, manage portfolio photos, set availability, review earnings, and adjust notification preferences from the website.

Use the same account on the website and in the Provider App. Your studio data stays connected.

Customer payments are held securely until the service is completed.

Once the booking is successfully completed and any applicable dispute window has passed, funds are released to you.

This protects both providers and customers.

Cancellation policies depend on when the cancellation occurs.

Some cancellations may result in fees while others may not.

The platform will always show the relevant cancellation policy before confirmation.

If a disagreement occurs:

• Both parties can submit evidence
• Photos and booking information are reviewed
• The platform investigates fairly

The goal is to protect both providers and customers.

No. TushPlug is being built for iPhone (iOS) and Android.

Providers can create and manage their studio using the website. When using the Provider App, sign in with the same account and your studio will already be there.

Download the TushPlug Provider App and sign in using the same email and phone number.

Everything you create or edit on the website is connected to the same provider account:

• Services
• Portfolio
• Pricing
• Verification
• Availability
• Studio information

No need to start over.

You can work anywhere TushPlug operates.

You will primarily see opportunities in the state and areas where you are currently active. This keeps jobs relevant and practical.

We are rolling out across Nigeria, starting with Abuja, Lagos, Port Harcourt, Warri and Benin City. More cities follow as provider supply and demand grow.

Set your state and area during studio setup so customers in your neighbourhood can find you at launch.

Yes. One account can do both.

You can offer services as a provider and book services as a customer using the same email address and phone number. No second account is required.